10 reasons to book direct!
There are countless reasons why booking direct is best
We know that sometimes it can be a struggle to book a holiday and not knowing where to get the best deals, which is why we recommend booking directly with us.
At The Carylon Bay Hotel, we are known for doing the best we can for our guests, this includes being honest and open about our prices. We use a ‘Best Price Guaranteed’ policy to show that our prices are accurate and as low as possible - however on the rare occasion you do manage to find a cheaper deal elsewhere, we will price match, this goes even if you’ve already booked elsewhere as long as you contact us 24 hours from having booked, it’s one of the many reasons why our guests return year after year.
Booking directly has many perks for you as a hotel guest, below are just a few reasons why booking directly with us benefits you:
How does the best rate guarantee work?
Brend Hotels “Best Price Guarantee” applies only to rates available to the general public.
Please note you will first need to make your reservation either through our website or through one of our reservation team before you can submit a claim. All claims need to be made via email.
If you find a lower publicly available rate, on a competing website within 2 hours of booking your hotel, same room type, dates, payment requirements (e.g. full prepayment requirement) and restrictions, simply read the information below on how to make a claim.
Upon verification of your claim, Brend Hotels will honour the rate for the nights for which the lower rate was found.
Rooms on the other websites must be bookable online at the time of verification.
To make a claim
Please forward your reservation confirmation email received from your chosen Brend Hotel together with the following information:
- Your full name
- Your reservation number
- Your arrival date
- The number of room nights your reservation is for
- A print screen of the website where the lower rate is available and the website address
Please send this information to firstname.lastname@example.org
View our Terms and Conditions*.