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Best Price Guarantee

Best Price Guarantee at The Carlyon Bay Hotel

10 reasons to book direct

There are countless reasons why booking directly with us is best.

We know that sometimes it can be a struggle to book a holiday and not knowing where to get the best deals, which is why we recommend booking directly with us. 

At The Carylon Bay Hotel, we are known for doing the best we can for our guests, this includes being honest and open about our prices. We use a ‘Best Price Guaranteed’ policy to show that our prices are accurate and as low as possible - however on the rare occasion you do manage to find a cheaper deal elsewhere, we will price match, this goes even if you’ve already booked elsewhere as long as you contact us 24 hours from having booked, it’s one of the many reasons why our guests return year after year.


Perks of Booking Direct

1. Best Price Guaranteed

We guarantee you will get the best publicly available price on our website or through our reservation team. In the unlikely event that you find your stay cheaper elsewhere, we promise to match the price quoted elsewhere.

2. Exclusive Offers

You will receive exclusive offers and the most up-to-date information - It’s also the only place you can add dinner at a discounted price to your break. 

3. 72 Hour Cancellation

You can cancel your online booking directly with us up to 72 hours prior to arrival without a penalty charge when booked on our flexible rates. 

4. Hassle Free Booking

Reserving on our website or booking on the phone is quick, clear, and easy and we can guarantee a friendly voice on the other end.

5. Discounts to Attractions

We have teamed up with many Cornwall attractions to offer our guests exclusive discounts, which are only available when you book direct.

6. Leisure Facilities

When you book direct you get full access to our luxury facilities from our spa, 18-hole championship golf course, indoor and outdoor pools and tennis courts.

7. Dinner Inclusive

Dinner inclusive only available when booking direct - saving up to 20% per person per night.

8. Latest Information

Our websites are continually being updated with the latest details and photography so we will always provide you with the most up-to-date hotel news and information.

9. Room Upgrades

We always do our best to allocate you the best rooms we have available when you book directly with us, where possible we’ll offer free upgrades to guests that book direct.

10. We'll always try to accommodate you

With 11 hotels in the South West situated in Cornwall and Devon, if we are unable to accommodate you we can get you in touch with hotels that can.

How does the best rate guarantee work?

Brend Hotels “Best Price Guarantee” applies only to rates available to the general public.

Please note you will first need to make your reservation either through our website or through one of our reservation team before you can submit a claim. All claims need to be made via email. 

If you find a lower publicly available rate, on a competing website within 24 hours of booking your hotel,  same room type, dates, payment requirements (e.g. full prepayment requirement) and restrictions, simply read the information below on how to make a claim.

Upon verification of your claim, Brend Hotels will honour the rate for the nights for which the lower rate was found.

Rooms on the other websites must be bookable online at the time of verification.

Book Online

Carlyon Bay Hotel Aerial View with Cliffs and Beach

How to make a claim

Please forward your reservation confirmation email received from your chosen Brend Hotel together with the following information:

  • Your full name
  • Your reservation number
  • Your arrival date
  • The number of room nights your reservation is for
  • A print screen of the website where the lower rate is available and the website address
  • Please send this information to

View our Best Price Guarantee Terms & Conditions


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